Non-operating reefers (NORs) are refrigerated containers used as standard dry boxes. MSC argued that its 2021 NOR demurrage-and-detention overcharges resulted from a billing-system mistake; an administrative law judge initially accepted that defense.
The Commission reversed. A year-long pattern affecting approximately 23% of NOR bills was an unreasonable practice under 46 U.S.C. § 41102(c), not an accident. FMC Docket No. 23-08 closed Jan. 28, 2026—the only completed case in the supplied research to test this defense through a final Commission ruling.
The largest component was $13.145M for 2,629 NOR overcharges—$5,000 per instance—the category MSC called a billing-system error.
The Commission reversed the ALJ’s acceptance of that defense, helping lift the outcome above the ALJ’s original $16.0M combined recommendation. The other components involved separate conduct and periods.
This is a comparison of unlike scopes—not an overcharge rate or a measure of all industry misconduct. It places one carrier and one completed case against five years of collections by nine carriers.
The practical precedent is narrower: a sustained billing-error rate of approximately 23% across a full year can evidence an unreasonable practice. Chassis-choice and World Shipping Council matters remain open or differently scoped—not additional findings of D&D overcharging or rate-fixing.